Privacy Policy

Last updated: September 26, 2024

This Privacy Policy describes how Cozy Glow (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cozyglow.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies supporting our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide products or services.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide the Services, process payments, fulfill orders, notify you regarding transactions, manage your account, arrange for shipping, and facilitate returns or exchanges.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes to send communications and show advertisements for products or services.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For details about the Cookies related to Shopify, see https://www.shopify.com/legal/cookies.

You may set your browser to remove or reject Cookies, though doing so may impact your user experience. Our website also recognizes the Global Privacy Control (GPC) signal to opt out of certain uses or disclosures of your information.

How We Disclose Personal Information

We may disclose your personal information to third parties, including:

  • Vendors and service providers who perform services on our behalf.
  • Business and marketing partners to provide services and advertise to you.
  • Affiliates within our corporate group.
  • Legal or regulatory authorities if required.

In the past 12 months, we have disclosed categories of personal information including identifiers, contact details, order information, usage data, and geolocation data to vendors and business partners as outlined above.

Third-Party Websites and Links

Our Site may provide links to third-party websites or platforms. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy practices or content of these sites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect information about children. If you are a parent or guardian of a child who has provided us with personal information, please contact us at cozyglowofficial@gmail.com.

Security and Retention of Your Information

Please be aware that no security measures are perfect, and any information you send to us may not be secure in transit. We retain your personal information as long as necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access / Know: Request access to personal information we hold.
  • Right to Delete: Request deletion of personal information we maintain.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request a copy of the information we hold and transfer it to a third party.
  • Right to Opt-out of Sale or Sharing for Targeted Advertising: Direct us not to "sell" or "share" personal information for targeted advertising.

If you have any questions or wish to exercise your rights, please contact us at cozyglowofficial@gmail.com.