FAQs

1. What is CozyGlow?
CozyGlow is an online store offering high-quality, cozy, and innovative products that enhance comfort and relaxation in your home, especially during the colder months. We aim to create a warm and inviting atmosphere with our unique selection.

2. Where are you located?
We are based in Germany and Belgium but cater to customers worldwide through our online store.

3. Where do you ship?
We offer worldwide shipping! No matter where you are, you can enjoy CozyGlow products, delivered directly to your door.

4. How long does shipping take?
Shipping times vary based on location. Generally, orders are processed within 1-3 business days, with delivery times between 7-15 business days. We’ll keep you updated with tracking information once your order ships.

5. Do you offer free shipping?
Yes, we offer FREE shipping on all orders, no matter the size.

6. Can I track my order?
Absolutely! After your order is shipped, you will receive a confirmation email with a tracking number to follow your package’s journey.

7. What is your return policy?
We want you to be 100% satisfied with your CozyGlow purchase. If you’re not happy, you can return it within 30 days of receiving it for a full refund or exchange. The product should be unused and in its original packaging. See our return policy page for more details.

8. How do I make a return or exchange?
To initiate a return or exchange, contact our customer service at cozyglowofficial@gmail.com with your order number and reason. We’ll guide you through the process!

9. Are your products safe?
Yes, all our products are tested to meet the highest safety standards and are crafted with non-toxic, user-friendly materials to ensure they’re safe for your home environment.

10. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods to make checkout smooth and secure.

11. How can I contact your customer service team?
We’re here to help! You can reach us via email at cozyglowofficial@gmail.com or through our contact form on the website. We strive to respond within 24 hours.

12. Is my personal information secure when shopping with you?
Yes, your privacy and security are essential to us. We use secure payment gateways and the highest level of encryption to protect your personal information.

13. Do you offer discounts or promotions?
Yes! We frequently run special promotions. Sign up for our newsletter to stay updated on the latest deals and exclusive offers!